Shipping policy

We process and ship orders Monday - Friday and do not ship on weekends.

Order processing time is typically 1-3 business days from the time you place your order. You will receive shipment confirmation with tracking information once your order is processed.

Shipping Methods and Carrier Delays

Once an order has been assigned a tracking number, any delays by the carrier is out of our control. We are not responsible for any delays or lost shipments and any questions regarding your shipment must be taken up with the carrier. Any transit times on our website are suggested by the carriers and are not guaranteed.

Combining Orders

Unfortunately, if you have placed more than one order, we are unable to combine orders into one package and therefore are unable to combine shipping charges. 

Address Changes

Unfortunately, it is not possible for us to make any edits to a shipping address after an order is placed. Once you receive your tracking information, you may try to re-route the order by contacting the carrier directly. We are not responsible for lost packages due to incorrect address and are unable to offer a replacement or refund.

Lost or Stolen Packages

We highly recommend you choose to insure your purchase using Rout which is available at checkout. If your order has been marked as delivered but is missing or is lost in transit, your order will be fully insured through Rout.

We are not liable or responsible for any lost or missing packages and are not able to replace or refund any uninsured orders.

 

If there is a specific question related to shipping not addressed in the above, please feel free to send us an email at hello@11thhourhome.com